Our Delivery & Returns Policy
Delivery Guide and Costs
UK Delivery Costs
Delivery is calculated on the weight and size of your order on all products
We have 3 delivery price points
£3.95 / £5.95 / £7.95
Our deliveries always require a signature from the reciever, or if if nobody is there to receive goods, a card with detailed instructions will be left.
For sock delivery the calculation is as below:
| 1 Pack |
2 Packs |
3 Packs or More |
|
| £3.95 | £5.95 | £7.95 |
Each Pack contains 6 pairs of socks
UK Delivery Times
UK and Northern Ireland 2-3 working daysDelivery Address
Please note, we are unable to change a residential delivery address to a business delivery address once the order has been despatched.
Track Your Order
For Deliveries Within the UK:
Log on and use the tracking number provided in your despatch email. Please allow 24hrs for standard orders from receipt of the email before tracking your order.
For Overseas Deliveries:
Unfortunately we are unable to offer order tracking at this time.
Having trouble tracking your order?
We will check your order status and give you an update.
Email us at customerservices@aptosports.com with the date your order was placed, your reference number for each order, your full name, billing address and phone number.
Alternatively, you can call Customer Services between 9am & 5pm Monday to Friday (excluding UK bank holidays), if we are unable to take your call please feel free to leave a message and we will get back to you as early as possible.
UK customers: +44 (0) 116 2639949
Returns
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.
We guarantee to refund any item purchased on aptosports.com that you are not completely happy with when you return it to us in a saleable condition within 14 days of receipt. International aptosports.com purchases can only be returned by post. We are sorry for any inconvenience this may cause you.
Refunds will be credited to your original method of payment.
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
Returns by Post (All Countries)
The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from aptosports.com. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.
You can call Customer Services between 9am and 5pm (GMT) on week days Mon - Fri (excluding UK bank holidays)
UK customers: +44 (0) 116 2639949
For security reasons, we cannot accept this information via email.
Note
Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please contact us at customerservices@aptosports.com
7 Day Cooling-Off Period (EU Only)
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a tailor-made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
Statutory Rights
Your UK statutory rights are not affected by our returns policy.
